To Our Valued Guests,
As a resort whose mission is to enhance the lives of our team members and all who visit, we have been closely monitoring the developments and public health recommendations regarding the spread of the coronavirus (COVID-19) in our area. With the rapid growth of confirmed cases in our local communities over the past week, we have decided that it would be in the best interest of the safety and health of our team and our guests to suspend resort operations for the remainder of the month.
Effective Monday March 16, Mountain Creek will be closing for the winter season and suspending all other resort operations and spring business preparations until further notice. This is a decision we did not take lightly, as we recognize the impact that this business interruption will have on the lives of our team members and our guests. That said, we do feel that it is a necessary step in our combined world-wide efforts to help stop the spread of this virus.
For any guests who have pre-booked their visits to Mountain Creek between the dates of March 16 and March 31, we will be contacting you directly to see that you are taken care of. During this period of closure, we will not be staffing our call center, so please contact us via email with any further questions. We can be reached at firstname.lastname@example.org.
For our team members, we will be working diligently over the next 48 hours on a plan to see that your needs and questions are answered as best we can. We ask that you please be patient and stay tuned for further details from your managers and our Human Resources team.
We also encourage everyone to take this public health threat seriously and to follow the CDC recommended guidelines of washing your hands regularly, practicing social distancing, staying in your home if you are sick, avoiding contact with those who are sick, and contacting your physicians if you are showing any of the symptoms associated with COVID-19. For more detailed information and recommendations please visit: https://www.cdc.gov/coronavirus/2019-ncov/summary.html
We thank you for another great winter season, and for your patience, support and understanding as we all work together to do our part in quickly stopping the spread of this global pandemic. Our hearts are with everyone who has been either directly or indirectly impacted by this crisis. Finally, we wish you and your families continued health.
Joe Hession CEO, Mountain Creek